In certain exceptional circumstances, The Company may refund payments made by credit card.
In this case, the funds will be refunded to the card that was used for the deposit.
The Customer has the right to close his/her account at any time he/she wishes to. The
Company will approve the account closure if:

a. there are not active investments placed.

b. There are no investigations underway associated with any of the terms of the
current Terms of Services.

1. If there are no charges applied to the account, the Company has to close the account by
the Customer’s demand.

2. If the account of the Customer has been suspended due to the violation of the current
Online Services Agreement or due to any other abuse detected by the Customer, the
refund is not provided under any circumstances.

3. The Company does not have to provide any type of the refund in case the loss was
caused due to any reason either foreseen or unforeseen.

4. A refund request can be made in cases in which the account had been deposited into,
but no orders were executed by the customer. In this case, the same method of payment
used for the deposit will be used for the refund. The refund will be for the full amount,
unless other arrangements have been made.

5. Processing of refund requests can take up to 2 business days provided that the
customer account is fully verified, the customer has submitted a withdrawal request (via
the Company cashier), the funds are still available in the customer`s balance and the
customer doesn’t have any active bonus agreements that prevent him from withdrawing
funds (see Chapter 19 of the Online Services Agreement).

6. All other requests will be treated as WITHDRAWALS and will be processed using those
methods and procedures.
If you have any questions about this Policy do not hesitate to contact us by E-mail:
support@pelicanmarkets.com
This Agreement has been drafted in the English language. In the event of any discrepancy
between the meanings of any translated versions of this Agreement and the English language
version, the meaning of the English language version shall prevail.
In compliance with anti-money laundering regulations, Company is allowed to transfer funds
only to an account bearing your name. Company may require additional information or
documentation prior to releasing funds to your account. Docs need to be sent to
support@pelicanmarkets.com