Know your customer policies have become increasingly important worldwide lately, especially
among banks and other financial institutions, in order to prevent identity theft, money
laundering, financial fraud and terrorist activity.

PELICANMARKETS holds a zero tolerance fraud policy, and is taking all measures possible to
prevent it. Any fraudulent activity will be documented and all related accounts to it will be
immediately closed. All funds in these accounts will be forfeited.
Prevention:

PELICANMARKETS aims to ensure the integrity of any sensitive data it obtains, such as your
account information and the transactions you make, using a variety of security measures and
fraud controls. Securing your electronic transactions requires us to be provided with certain data
from you, including your preferred deposit method.
When you deposit funds we will require the following documents:

● A copy of your valid passport with the signature page

● Copies of your credit cards, used to make the deposit (Front side with only the 4 last
digits visible, back side with the CVV covered).

● A copy of a recent utility bill in your name and address

● A signed purchase history of your online transactions
If you have any questions please don’t hesitate to contact our customer support:
support@pelicanmarkets.com

When do I need to provide these documents?
We highly appreciate you taking the time to provide us with all the necessary documents as
soon as you can, in order to avoid any delays in processing your transactions. We require the
receipt of all the necessary documents prior to making any cash transactions to your benefit.

Some circumstances may require us to request these documents before allowing any other
activities in your account, such as deposits or trades.
Please note that if we will not receive the required documents on file, your pending withdrawals
will be cancelled and credited back to your trading account. We will notify you on such event via
our system.

How can I send you these documents?

Please scan your documents, or take a high quality digital camera picture, save the images as
jpegs, then send it to us via mail to support@pelicanmarkets.com
How do I know my documents are safe with you?
PELICANMARKETS holds the security of documentation at highest priority, and treats all
documents it receives with utmost respect and confidentiality. All files we obtain are fully
protected using the highest level possible of encryption at every step of the review process.

We thank you for your cooperation in helping us make PELICANMARKETS a safer place to
trade.